EMC Clipper said they didnt have money in their accounts. $15.29. So we just kept our Suica as well as our Icocaused in the Kansai. If you have a Go Pass on one of these cards, please contact our office for a replacement card. For details about how to apply for a refund, download theClipper Cancellation Form. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. And my Oyster card. endstream endobj 219 0 obj <>/Subtype/Form/Type/XObject>>stream Clipper charges a $5 administrative fee for processing a refund request; if your card does not have at least $5 in value on it, we cannot process your refund request. Transferring a Go Pass constitutes fare evasion, which is a violation of California Penal Code 640. Treasury will mail you a check. Authentic RAW Classic King Size Pre-Rolled Cones 100 Pack & Free Clipper Lighter. Be creative, drill a hole in it and it makes a great memento key tag and you won't have to buy one of those expensive silly ones at a Wharf curio shop, Still have my Suica card. The VTA Smart Passallows unlimited travel on VTA buses and light rail. To request a refund or adjustment or to report a lost or damaged card, visit the Clipper Customer Support webpage. Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? Registering your card protects your card balance and allows you to set up an online account. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card . Then take a long joy ride on Caltrains. Opens in new window. Tickets purchased with a credit card (there will be a small c on these near the magnetic stripe) will be credited back to the credit card which was used to purchase the ticket. Many of the cards have about $50 on them, but a couple have about $200. If you forget to tag off, pay attention to the Clipper reader's beeping noise when you tag on for your next ride. /Tx BMC Registering your card protects your card balance and allows you to set up an online account. These passes are valid only for the eligible university/hospital employee, student, or postdoc to whom they are issued. He started his journalism career as a sports editor in Iowa in 1975. Opens in new window. H*2T0T3415Rf& Clipper cards will hold a maximum of $300. /Tx BMC o Visa . endstream endobj 221 0 obj <>/Subtype/Form/Type/XObject>>stream I did also find a loophole about the $3 fee: "Clipper will waive this fee if the buyer signs up for Autoload at the time of purchase online at www.clippercard.com. " 0 endstream endobj 197 0 obj <>/Subtype/Form/Type/XObject>>stream h[s8WPS7p7*?gbg98-FmndI+Iv,cR{|30&M\&ND52 D3,2aE1 v^Z8P EMC Refunds are subject to the fees in Section 10. As part of tuition and fees, all students pay $180 each semester for a "Gator Pass"this . Ticketsare valid for 90 days from purchase date and are useable on any Golden Gate Ferry departure (except Giants Ferry). The Caltrain Go Pass is an institutional pass, which is set up differently than Clipper cash value and the Caltrain Monthly Pass. BART FinanceDepartment2150 Webster, Oakland, CA 946129th floorAttention: Requests. 0 { endstream endobj 193 0 obj <>/Subtype/Form/Type/XObject>>stream If the reader beeps twice to tag you off for your previous ride, swipe your card to tag on. 0 0 10.146 10.364 re 0 0 10.1455 10.364 re /Tx BMC If your next order will cause your card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. endstream endobj 211 0 obj <>/Subtype/Form/Type/XObject>>stream Ticket Refunds. While riders are still able to use tickets to enter or exit through fare gates, we understand some may want to refund their tickets since the balance can't be transferred to a Clipper card. But if the fare is $5, it will let you exit and pay the add fare of $2 before you can use the Clipper card for your next ride. The check may take 4-6 weeks. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Fares are for one-way travel. Clipper Refunds: Only registered Clipper cards, are available for refunds. /Tx BMC HD 0UR K(EP%xg:#6(=VU-zTqwn?p Then when you exit, Caltrains will tell you that you have a negative balance. If your card is registered, contact us so we can block your card from further use. 0 { endstream endobj 205 0 obj <>/Subtype/Form/Type/XObject>>stream You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. 0.749023 g Be sure to review the paper ticket fare chart at the station. Roadshow. You can add value, see what's on your card, and see recent transactions. When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. Clipper says it does not take funds away, even if the card goes unused for years. J b;4L)-cJ02iIufF2(pQ 3NY!JOl 2Ns0 \zTs!hq=u@#|?2(%i"h 36Vp{Ax,e]e@UiPH.P+PDSUB@P# (. What should I do if my card is lost or stolen? Authorize payment below. endstream endobj 220 0 obj <>/Subtype/Form/Type/XObject>>stream Donations of tickets with unused value of less than $1 can be made to local non-profits. Each Smart Pass user only gets one replacement per calendar year. Use the app to manage your cards. 0 endstream endobj 191 0 obj <>/Subtype/Form/Type/XObject>>stream Please contact Clipper Customer Service at 877.878.8883 to request a refundwithout cancelling your card. Stanford affiliates who are caught transferring their Go and/or Smart Pass and individuals who accept a Go and/or Smart Pass that was not issued to them, will face confiscation and potential fines up to $400. For more information, including fines, please see Caltrain's fare evasion policy. For more information, please refer to our pre-tax payroll deduction web page. OK to stay in Oakland for visit to San Francisco? Q: I have 27 cards used for a youth group which has been quiet these past couple of years and is unlikely to restart. Graduate students are not eligible for a free Go Pass after this date. f You can add value, see what's on your card, and see recent transactions. She couldnt find anyone to help her and purchased BART tickets to get her and her mother home to San Jose. EMC You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. Should I stay at a hotel near the airport? 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Tab will move on to the next part of the site rather than go through menu items. Eventually, we got the refund. Due to observed delivery issues this is a less secure option. Mail the ticket(s)toBART's Treasury Department. What can I do with an online Clipper account? j&C]5Vr6+9[`MR}(Ir#q;Ts0Im(Vv1Xtzw}%H/X;F*=WZ4gQ`t(mB#/i uuR:rm>.587m9vSsl9rI{yKCc- If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. f /Tx BMC How many people do not know and never retrieve their funds? At your request, we can mail you a new card with your balance restored, typically within 2 business days. However, money added since then does not show on the account, as weve not used the cards. Clipper saves money. USF does not issue refunds for a lost commuter subsidy. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. 7) d"W0%Q T The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. If the value of the order causes the value of the card to exceed $300, the order may not load and you may lose the subsidy, if applicable. Q: This happened to my wife when she was with her 90-year old mother, attempting to get on BART in Berkeley with Clipper cards, each of which should have had $20 on it. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Subject . If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. endstream endobj 217 0 obj <>/Subtype/Form/Type/XObject>>stream Q: I have a similar issue where several hundred dollars in my Clipper account no longer shows online. Will the toll lanes reduce traffic jams? Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. E\\y\F@B.THH!*o* However, each Go Pass user will only get two replacements per calendar year. Get a replacement and balance restoration for a damaged registered Clipper card or a defective Clipper card (damaged and defective cards must be . endstream endobj 209 0 obj <>/Subtype/Form/Type/XObject>>stream 0 S, endstream endobj 213 0 obj <>/Subtype/Form/Type/XObject>>stream New to Clipper? To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. You also would need to contact Stanford Transportation to request that your Go and/or Smart Pass be deactivated and new pass(es) loaded. Choose to stay logged in or to log out. If not, you can check your balance and add value to the card at a ticket machine before starting the journey. Then you wouldn't have to bother about a refund. Some folks report having trouble using the app abroad, but SFO has good free wifi, so you can try doing it when you arrive. If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). If you are eligible for the VTA Smart Pass and have (or would like) a Smart Pass Clipper card, we encourage you to use the same Clipper card for both passes. Less than a cup of coffee. EMC Please note that Go Passes cannot be loaded onto discounted cards such as, Senior, Youth, and Regional Transit Connection (RTC)/ Disabled. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? Clipper is reusable and long-lasting, unlike paper tickets that get worn and tattered. HD 0UR K(EP%xg:#6(=VU-zTqwn?p No they don't keep cash at the stations. How can I manage the account on their behalf? bFrADhDwzeCJt>HJG()qCFY9Vq{$s? EMC The Go Pass is also available to graduate students until December 31,2022*. f Refunds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. E\\y\F@B.DHR!"g/ EMC Options to Oakland Airport from Union Square. No service to Chase Center atthis time,stay tuned for updates. BART will refund tickets with a remaining value greater than $1.00. /Tx BMC For youth, seniors, people with disabilities and low-income adults. If a Clipper card is not used for six months, it can be deactivated. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. For details about how to apply for a refund, download theClipper Cancellation Form. E\\y\F@B.DHR!"g/ f QMU**Q=:F KbOsW|EVHJ]e5EA?2f6#A6?X6*OYRcSW)ku< i HJ|urMD.z6;_EFrAhZa9iwFOeFTvy.%lr4pT|_5Zg5S9n898Q>I> 0 S, endstream endobj 207 0 obj <>/Subtype/Form/Type/XObject>>stream 0 endstream endobj 200 0 obj <>/Subtype/Form/Type/XObject>>stream Directions to Zide needed from Union Square. Q: Your column about problems with Clipper cards alarmed me, so I checked the three accounts I have to see if values that existed when the pandemic began almost two years ago are still there. 0 0 10.1455 10.364 re Clipper App. Q&A: Highway 101 express lanes opened Friday. I know that when you get a SUICA card in Japan, you can put down a $5 deposit and get it back if you return the card at one of the train stations. H*2T0T341f& Phone. Apparently Bay Area folks found a loophole where BART allowed you to enter a station with the min amt on your Clipper (say $3). No. /Tx BMC f 0 S, endstream endobj 210 0 obj <>/Subtype/Form/Type/XObject>>stream You can check your eligibility at our Go Pass and Smart Pass eligibility checker. Your Clipper card will not be returned to you. BART will refundpaper ticketswith a remaining value greater than $1.00. EMC How can I cancel my card and get a refund? Describe the situation, including your account information. Refunds are only available to registered cardholders and are limited to cash value and unused passes and ridebooks. Your session is about to expire due to inactivity. Other readers wrote of similar fears and refund frustrations. If this happens at any time, please call Clipper at 877.878.8883 for a refund. EMC HD 0UR K(EP%xg:#6(=VU-zTqwn?p Phone. `qp8Wkdj434T) Y endstream endobj 208 0 obj <>/Subtype/Form/Type/XObject>>stream To request a refund or adjustment or to report a lost or damaged card, visit theClipper Customer Support webpage. I dont think you can get back the basic Suica fee either. My spouse, relative, or close friend needs help managing their registered Clipper card. Please include your name, phone number, and return address and note that you are seeking a refund of paper ticket(s) using. /Tx BMC If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. No. /Tx BMC /Tx BMC But nobody did. (visit our Chase Center Servicepage What I usually do (did that in NYC, HK, Boston) is just to leave the card somewhere. o American Express Your refund request will typically be . Visit the Go Pass eligibility page for more information. Go Pass users should be aware that Caltrain requires you to tag on before and tag off after each ride in order to have a valid fare. Location of mushroom dispensaries in Oakland? Learn More about the future of clipper (external link). So take your balance down to $1.50. One beep means you have tagged on, and two beeps mean you have tagged off. EMC Learn More Get the app here >> Note: Clipper may not be used for Giants Ferry or for group travel - one account per passenger per trip. 0 { endstream endobj 190 0 obj <>/Subtype/Form/Type/XObject>>stream If you purchased your Clipper card from a retail location, confirm that the provider activated the card. E\i\\ I no longer need to use Clipper. BART Customer Serviceis available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). Please note that if you have a discounted card (senior, student, disabled), the Go Pass will not work on these cards. EMC To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. If you have any monthly passes or multi-ride tickets on your current Clipper card that you are purchasing through our pre-tax payroll deduction program, they will need to be canceled on the existing card before they can be transferred to your new Smart Pass Clipper card. For three bucks, just consider it a cheap souvenir. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. How can I check my card balance or how much I was charged for a trip? 2020, Metropolitan Transportation Commission. Discount Cards For youth, seniors, people with disabilities and low-income adults. f /Tx BMC EMC about the future of clipper (external link). Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. The Caltrain Go Pass provides unlimited travel on Caltrain between all zones. H237402VH2P0P04341Qf& Add value, set up autoload, and check your balance! But the other way is get you $$ back is to understand why they charged $3 in the first place. endstream endobj 173 0 obj <>/Subtype/Form/Type/XObject>>stream If you don't want to deal with that, just pay the $3 to get the card. f . Golden Gate Ferry NO LONGER acceptsBlue and Gold tickets purchased online unless they werepreviously purchased for travel to Angel Island ONLY. 0 endstream endobj 188 0 obj <>/Subtype/Form/Type/XObject>>stream To get a refund, complete the Clipper Cancellation Form and send it to Clipper Customer Service along with your payment information. All rights reserved. They are. Copyright 2023 Golden Gate Bridge, Highway and Transportation District. We recommend that you do. You will need to contact Clipper Customer Service at 877.878.8883 to request a transfer of the transit value to the correct card. But alas, no longer on bART as they now wont let you exit like they used to. safe parking at hotels near Oakland Airport?? Pay With 0 0 10.1455 10.364 re If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. Enter and space open menus and escape closes them as well. A reader in a prior column thought $300 had disappeared from an account. Clipper is committed to protecting your privacy. The Go Pass is available for free to eligible faculty, staff, postdoctoral scholars. I would love to consolidate all the cards into one card. https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/. 0 0 10.1455 10.364 re https://docs.clippercard.com/brochures/en/clipper_cancellationform_120213.pdf. -=9&_j?N3?vjUaFXpJ| H*2T0T3415Rf& Is there a way to purchase the card without paying the fee? IMPORTANT: Clipper cards will hold funds for . (For example in NYC one can buy MetroCard at the airport without a fee.) /Tx BMC endstream endobj 175 0 obj <>/Subtype/Form/Type/XObject>>stream San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, 2023 San Francisco Bay Area Rapid Transit District. Log in to your profile to sign up for occasional updates. Can I have more than one card in my Clipper account? In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. Visit our VTA Smart Pass page for more information. Get next-day replacement and balance restoration for a lost or stolen registered Clipper card (you must call Clipper Customer Service at 877-878-8883 a day in advance to have your old card blocked). Answer 1 of 2: I'm planning to take the BART train from Oakland Int'l Airport station to 12th St Oakland City Center station. endstream endobj 171 0 obj <>/Subtype/Form/Type/XObject>>stream Ferry tickets and adult Clipper cards may be purchasedfrom terminal ticket machines in Larkspur, Sausalito, and San Francisco. Clipper is the recommended fare payment method and offers ferry customers a discounted fare. Refunds are subject to the fees in Section 10. If you cannot tag your card successfully, try on another device. /Tx BMC 0 { endstream endobj 199 0 obj <>/Subtype/Form/Type/XObject>>stream Does this mean my card is worthless and I might as well toss it? https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf. https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq. Ticket Donations ("Tiny Tickets") Donations of tickets with unused value of less than $1 can be made to local non-profits. EMC If your card is registered, contact us so we can block your card from further use. Orders will not load if your Clipper card balance is negative. 0.749023 g While BART has eliminated the saleofpaper tickets from our vending machine,fare gates will still accept paper tickets loaded with funds. For more information, call the BART Treasury at (510) 464-6841. EMC Clipper's on your phone! BART's Treasury Department will no longer issue replacement tickets in order to reduce the use of tickets in the system. If a Caltrain patron is contacted onboard the train without valid fare, Caltrain Fare Enforcement Agents or San Mateo County Sheriffs Office Deputies will scan/photograph their ID to issue a Notice of Violation for fare evasion. All rights reserved. EMC Questions about recurring transit orders, including transfer requests, can be sent to transportation@stanford.edu. The agent will have you fill out a form and you will provide the agent with your ticket(s) and the agent will send itto BART Treasury. endstream endobj 222 0 obj <>/Subtype/Form/Type/XObject>>stream Learn more about our privacy policy. Otherwise, you will be logged out automatically. Someone else may be able to use it. Eligible Stanford affiliates should complete the Go Pass request form to request a Go Pass. Clipper is committed to protecting your privacy. 0 0 10.146 10.364 re Yes, you can manage your account using the Clipper app and in your mobile wallet. With a one-time acquisition fee of $3.00 for a Clipper card, it pays for itself in just 3 roundtrips. Key Clipper information translated to Spanish. endstream endobj 185 0 obj <. Due to increased Clipper Card use and the corresponding reduction in use of paper tickets, the Ticket Exchange Booth at 12th St Oakland City Center Station has been permanently closed. EMC Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. How would you improve Clipper? Include the card number in your description. There is a $5 fee for this service. Please contact Clipper Customer Service at 877.878.8883 to request a . If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. It is recommended that items of value be insured when selecting this option. Here's what you need to know. According to Caltrain, failing to tag on and off could result in improper Clipper card readings, which could result in a Caltrain citation. There is a 50 cent surcharge per trip for paper tickets. The Go and Smart Passesare non-transferable. It is available for free to eligible university, and hospital employees. What a scam! We contacted Clipper and were instructed to write letters to get the refund on two cards. 0.749023 g endstream endobj 177 0 obj <>/Subtype/Form/Type/XObject>>stream What can I do with an online Clipper account? 0.749023 g Getting dinner in Oakland this Fridaywill I get robbed? Tickets submitted for refund must have been purchased by cash or debit card. for more info). Metropolitan Transportation Commission . 0 6 If your Clipper card has been loaded through a transit benefit program, the transit value is ineligible for a . E\\y\F@B.THH!*o* Registration is easy, and its free. The Smart Passis only available on pre-loaded Clipper cards, which are available through Stanford Transportation. What do you recommend for getting this resolved? If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). So what you could do is to rack up a negative balance to offset the $3 fee. Warriors Ferry / Chase Center Service ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116689862', '');}, 'log_autolink_impression');San Francisco Bay Area. And Venta card LOL, As others have mentioned, use the phone to avoid tge $3 charge. All Access Digital offer for just 99 cents! Only registered Clipper cards are eligible for refunds. The ClipperCard is Salem State University's official identification card that gives you access to tons of resources on- and off-campus. endstream endobj 189 0 obj <>/Subtype/Form/Type/XObject>>stream H237402VH2P0P04341Qf& ClipperCard is your passport to campus and beyond! If you forget to tag on and/or off, you will be subject to citation. /Tx BMC Check with your favorite non-profit or charity organization to see if it accepts these small value tickets. endstream endobj 204 0 obj <>/Subtype/Form/Type/XObject>>stream You can have multiple adult cards associated with a single account. Key Clipper information translated to Chinese. https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf, https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/, https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq, Get answers to your questions about Oakland. Clipper says it does not take funds away, even if. And Orca card. Learn more about Clipper on your phone. If a Clipper card is not used for six months, it can be deactivated. Skip top navigation. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. If you are unable to get your Go Pass to tag on: Hold your card flat against the Clipper logo on the reader. EMC What should I do if my card is lost or stolen? Refunds are subject to the fees in Section 10. Then throw your Clipper card away knowing that your negative balance is more than $3 so you got your $$ back and then some.
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clipper card balance refund