Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, growth and digital trust and safety services. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. Revenue Increased 25 Percent to $539.2 Million, Operating Income was $73.4 Million or 13.6 Percent of Revenue, (Non-GAAP $79.9 Million or 14.8 Percent of Revenue), Net Income was $50.4 Million ($59.7 Million Non-GAAP), Adjusted EBITDA was $95.9 Million or 17.8 Percent of Revenue, Fully Diluted EPS was $1.06 ($1.26 Non-GAAP), Bookings Increased 95 Percent to $170 Million in the First Quarter 2021. 0000004300 00000 n Non-GAAP Earnings Per Sharebetween $4.14 and $4.32. 0000020166 00000 n 0000004803 00000 n The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. EXECUTE ACQUISITIONS Inorganic growth through strategic acquisitions SUMMARY Q4 2022 Contacts . From data to insight, and insight to business value. Make them. CX Strategy and Analytics unlocks actionable insights and a transformation roadmap to guide you. The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. Drive growth working with a customer experience outsourcing partner GET THE GUIDE. 0000025542 00000 n Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. Deliver best-in-class results, whether youre looking to acquire new customers or grow the ones you already have. 0000120061 00000 n TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. 0000038100 00000 n When it comes to your customers, only the best technology will do. For almost four decades, we've been helping our clients manage their front office and back office systems with a combination of human and automated solutions. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Consumers choose where, when and how they interact with you. Tower Research Capital LLC TRC raised its position in TTEC Holdings, Inc. (NASDAQ:TTEC - Get Rating) by 478.0% during the 3rd quarter, according to the company in its most recent 13F filing with the Securities & Exchange Commission.The firm owned 5,896 shares of the business services provider's stock after buying an additional 4,876 shares during the quarter. Elevate your sales team through sales outsourcing, including a customized growth services playbook. We combine leading technology partnerships and the CX expertise to enable your success. Optimise your contact centre Learn more. Digital CX Jump-Start. h1 04hJz\GMy~q` s endstream endobj 836 0 obj <>/Metadata 49 0 R/Pages 48 0 R/StructTreeRoot 51 0 R/Type/Catalog/ViewerPreferences<>>> endobj 837 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>/XObject<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>> endobj 838 0 obj <> endobj 839 0 obj <> endobj 840 0 obj <> endobj 841 0 obj <> endobj 842 0 obj <>stream Cloud-based technology and intelligent automation powering effortless customer and employee experiences. Reduce cost and improve CX with recommendations from your front-line employees. It operates through two segments: TTEC Digital and TTEC Engage. One that tells you what is happening in the present. 0#{/%3 n%bSF}(73+w9pV3bx$8 pP!Iu!. "Our broad-based financial momentum is accelerating and for the fourth consecutive quarter we have delivered record financial results," commented Ken Tuchman, chairman and chief executive officer of TTEC. Native CDP and native omnichannel together in one platform. Upselling products and services to existing customer base . 0000002042 00000 n Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. TTEC Engage Background: AT&T, Qwest, US WEST MARGARET MCLEAN SVP, General Counsel and Chief Risk Officer Background: CH2M HILL, Holme Roberts & Owen, LLP SHELLY SWANBACK TTEC Engage CEO, and President . End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. There is nothing worse than a dumb bot. With our customer experience BPO, technology, consulting, and analytics services, we deliver optimized customer care, tech support, sales, AI operations, and trust and safety solutions. Elevate your sales team through sales outsourcing, including a customized growth services playbook. "Across the industries and geographies that we serve, improving the customer experience has never been more urgent. Extending our executive team with Shelly at the helm of TTEC Engage will amplify and accelerate our progress as we help our clients and their customers win in the experience economy. Faced with high call volume, a major bank deployed an AI-powered messaging solution, successfully deflecting calls, increasing employee productivity, and improving CSAT. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. Options New. 0000000016 00000 n "I am . %PDF-1.4 % Consumers expect great interactions whenever they connect with a company. When typing in this field, a list of search results will appear and be automatically updated as you type. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. READ THE CASE STUDY. The Company's nearly 62,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. TTEC (pronounced t.tec) We help companies build engaged, happy, profitable customer experiences powered by our combination of humanity and technology. Every channel, in sync, all the time. Get better at textingthem. 0000001601 00000 n 0000017539 00000 n from 8 AM - 9 PM ET. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. Our teams of knowledge workers . Denver Post Douglas County's TTEC to lay off 252 employees after client takes services in-house. Omnichannel technology that delivers personal CX at scale. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. strategies for right now, Building for CX: End-to-end possibilities, Top customer service Shelly shares our vision and has the passion and expertise to take us to the next level," Tuchman concluded. Whether you need help operating business as usual or managing a seasonal surge, we combine the latest technology with proven approaches to keep things running. Subscribe to our free digital CX publication, the Customer Strategist. What you'll be doing: The people, processes, and platforms to optimize your contact center. For 40 years, our business has been helping companies make their customers happy. About Us. F|66Hxw The Next Step in the CX Pioneer's JourneyTTEC pioneered the global CX industry almost 40 years ago when the company was founded by Tuchman. The result: Customer experiences that feel human even when they are not. TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. February 27 2023 - 04:05PM. TTEC Engage contributes the vast majority of the company's revenue, and most of the sales are derived from the United States and Canada, followed by Philippines, Asia-Pacific and India. Humanify(R) @Home. Financial highlights for the two segments are provided below. Yes, I would like to receive marketing communications regarding Qualtrics products, services, and events. Our end-to-end CXaaS platform combines strategy, analytics, technology and operations. ", Tweet This:Digital-first is exactly what you want in an exec delivering customer engagement solutions at enterprise scale. From omnichannel to messaging to automation and CRM, we've gathered all of the best CX technology platforms in one place so it is easy for you . Get the agile tools to transform your total experienceone stage at a time. Elevate your sales team through sales outsourcing, including a customized growth services playbook. Koskovich brings broad experience with large business process outsourcing firms including building and leading global CX teams. 0000007838 00000 n The result is a dizzying array of challenges for companies and government entities alike. 0000032457 00000 n TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Digital, and our 1,700 employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend, First quarter 2021 GAAP revenue increased 24.8 percent to, First quarter 2021 GAAP income from operations was, Non-GAAP income from operations, excluding restructuring and impairment charges, equity-based compensation expenses, amortization of purchased intangibles, and other items, was, First quarter 2021 Non-GAAP Adjusted EBITDA was, First quarter 2021 GAAP fully diluted earnings per share was, Non-GAAP fully diluted earnings per share was, During the first quarter 2021, TTEC signed an estimated, Cash flow from operations in the first quarter 2021 was, Capital expenditures in the first quarter 2021 were, First quarter 2021 GAAP revenue for TTEC Digital decreased 18.0 percent to, First quarter 2021 GAAP revenue for TTEC Engage increased 34.1 percent to, Margin of approximately 14.1 percent for TTEC Digital and 11.8 percent for TTEC Engage, Margin of approximately 17.3 percent for TTEC Digital and 14.7 percent for TTEC Engage. Don't wish for happy customers. Non-GAAP Adjusted EBITDA marginsbetween 15.0 and 15.3 percent. OT8J2wnX1GT2\ qZZFG( 2Wa`[BA): 6dc"SC S=-3&gN@f:WyC8+M/3.`a8%-DW ~d`0fbdRKQU2":d2gRD+@A#\]c@ T= endstream endobj 902 0 obj <>/Filter/FlateDecode/Index[51 784]/Length 46/Size 835/Type/XRef/W[1 1 1]>>stream 4 ways to orchestrate 0000040915 00000 n 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. library that's as agile as weare. We provide customer care associates with empathy and sensibility, who support your existing customers, attract new customers, and protect customers from digital fraud or malicious content. TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results . PR Newswire (US) Full Year 2022. Whether youre rolling out a new strategy, testing a new service channel, or just trying to optimise existing processes, Our resources library of trend reports, expert perspectives, and case studies can help you stay ahead of the competition. TTEC reports financial results for the following two business segments: TTEC Digital (Digital) and TTECEngage(Engage). 0000194296 00000 n Founded in 1982,the Company'ssingular obsession withCX excellence has earned it leading client NPS scores across the globe. Reconciliation of Non-GAAP Income from Operations: Add: Asset restructuring and impairment charges, Add: Amortization of purchased intangibles, Add: Interest charge related to future purchase of remaining 30% for Motif acquisition, Less: Changes in acquisition contingent consideration, Less: Changes in valuation allowance, return to provision adjustments and other, and tax effects of items separately disclosed above. 0000006957 00000 n Find and engage customers across all channels to accelerate growth. There are three types of analytics. 0000042702 00000 n hb``c``d`e` @16 @Nc@Y`U0Y /:p)!BJ 68W@Z What if we told you that you could deliver personalized customer experiences across every channel at scale? By leaning on an expert who knows customer management inside and out, companies can offer great customer care experiences with less risk and more reward. and reduce cost to serve. AiThority TTEC Has Agreed to Acquire Avtex, a CX Technology Leader . "I am excited to welcome Chuck back to the TTEC family. DENVER, May 4, 2021 /PRNewswire/ --TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX(customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results for the first quarter ended March 31, 2021. on contact center cloud, Voice of the customer best practices and strategy, Want to reach more Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Improve your business performance in any economic environment with our rightshoring and automation approach. "The winners in the experience economy will be the brands that are customer obsessed and have the ability to deliver personalized, effortless experiences at scale," explained Ms. Swanback. 28 44 Our TTEC work from home team has 41 preferred residency states. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Koskovich, a proven leader who served as TTEC COO earlier in his career, was previously COO at TELUS International where he led the company's global operations and played a role in their successful global expansion. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Diluted share countfor the full year is estimated between 47.2 and 47.6 million. Operating Income was $48.7 Million or 7.4 Percent of Revenue. With the acquisition of Clarabridge, the XM platform now includes the ability to understand emotion, . Customer experiences, from marketing to sales and service, are now reflections of the brand. 0000012659 00000 n 0000003025 00000 n It operates through two segments: TTEC Digital and TTEC Engage. 0000008629 00000 n Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. H\n0y base with new products and services 4. On behalf of the employees at TTEC and himself, Ken Tuchman stated, "As we begin this new phase in the evolution of our TTEC family and our Engage platform, I want to take a moment to thank Marty for his many years of service and the important and noteworthy impact he has had on our company, clients and people. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. When typing in this field, a list of search results will appear and be automatically updated as you type. optimize CX. TTEC is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. TTEC Holdings, Inc.(NASDAQ: TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. We bring together best of breed partners to architect solutions that make the most of what you have today and lay the foundation for what you will need in thefuture. Revenue was $2.444 Billion, up 7.5 Percent and 9.4 Percent on a Constant Currency Basis. journeys, 5 digital transformation Actual results may differ materially from those expressed in the forward-looking statements, and you should review and consider carefully the risks, uncertainties and other factors that affect our business and may cause such differences as outlined in Item 1A. Forward-thinking companies view customer experience transformation as an investment in the future of their business. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud prevention services First quarter 2021 GAAP revenue for TTEC Engage increased 34.1 percent to $475.6 million from $354.7 . 0000010205 00000 n 0000006260 00000 n H\n@E|E/E*%H^C`h{0Y/Hc sGEvN]N:OMpp$/\5}7zL8pOCRU.o^6pI}jgk{xt}KgZKp2i|{s>x8L3:M*^oev<5)/,SjlOg3xE^yfV\pI.B0J8F60}J)Sn\A0W+ Yes, it is possible. Find and engage customers across all channels to accelerate growth. I'm beyond grateful for his contributions, proud of his accomplishments, and look forward to maintaining a lifelong friendship with him. Get better Serving iconic and disruptive brands, TTEC's outcome-based solutionsspan the entire enterprise, touch every virtual interactionchannel, and improve each step of the customer journey. Reduce cost and improve CX with recommendations from your front-line employees. 0000009072 00000 n Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. This site uses cookies and by using the site, you are consenting to this. AI and automation trends, High-tech goes all-in TTEC Digital segment is engaged in designing, building, and operating robust digital experiences for clients and its customers through the contextual integration and orchestration of customer relationship management (CRM), data, analytics, customer experience as a service (CXaaS . TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. TTEC Engage is a 60,000+ employee service company . 0000022096 00000 n 0000124652 00000 n Given our sustained momentum and strong bookings, pipeline, and revenue backlog, it is evident that more of the world's most iconic and fastest-growing brands are embracing the differentiated TTEC value proposition. TTEC Engage is a 60,000 employee service company, with customers in more than 80 countries. Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks. 0000009179 00000 n This site uses cookies and by using the site, you are consenting to this. s\AxA t8BAGPa}GP{tptptptptptptptptptpVf)Y,e"KRf)T,E2KZ_>(}>c4x= FOi4x= FOi|Es%tB}b[/]>608GW Y endstream endobj 47 0 obj <> endobj 48 0 obj <>stream Empower your employees with the right training and tools to deliver amazing customer experiences. He will accelerate our progress, particularly in the areas of international expansion and world-class employee engagement, critical components of our growth strategy," said Shelly Swanback, CEO, TTEC Engage. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. The Company's TTEC Digital business provides insight-driven, outcome-based and AI-enabled omnichannel cloud platforms and CX consulting solutions and its TTEC Engage business delivers operational . 0000008134 00000 n We combine leading technology partnerships and the CX expertise to enable your success. Our services help you design, build, and operate exceptional customer and employee experiences. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. TTEC Digital Design, build and operate tech-enabled, insight-driven CX solutions, TTEC Engage Digitally-enabled customer care, acquisition, and fraud prevention services, "2021 is off to a strong start with record first quarter top and bottom-line financial results exceeding our plan," commented ReginaPaolillo, chief financial and administrative officer. 0000014537 00000 n TTEC Holdings Inc. will hire approximately 450 people in the Kansas City area for sales and customer service jobs. 0000005417 00000 n U9_P`0{,=p7H50q.a\ Qkk>u'K.hR`Y , iF ` Z:,h endstream endobj 29 0 obj <>>> endobj 30 0 obj <> endobj 31 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page/PieceInfo>/PageUIDList<0 2028>>/PageWidthList<0 612.0>>>>>>>> endobj 32 0 obj <> endobj 33 0 obj <> endobj 34 0 obj <> endobj 35 0 obj <> endobj 36 0 obj <> endobj 37 0 obj <>stream Introducing Twilio Engage, the customer engagement solution that uniquely captures first-party customer datain real timethat you can activate into personalized campaigns on any channel. 30 Years of Experience Building Innovation and Driving GrowthSwanback has more than 30 years of experience establishing and scaling innovative businesses with digital, analytics, strategic consulting, and technology-enabled services at the core. TTEC Engage is the company's global hub of operational excellence providing clients award-winning, turnkey customer acquisition, care, revenue growth, and digital trust and safety services. Fourth Quarter 2022. The TTEC Engage segment provides digitally enabled CX managed services; delivers omnichannel customer care, technology support, order fulfillment, customer acquisition, growth, and retention . "I look forward to being a champion for TTEC's global workforce, driving engagement, enhancing the employee experience, and delivering on the promises to our clients and their customers.".
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